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Add Payment - for previously failed subscription payments

A guide on adding an offline payment (eg. Cash/ EFT) OR charging a new payment card for an outstanding/ failed invoice

Written by Alan

1. Member Pays Cash or EFT

View the outstanding invoice in Stripe, and scroll to the "Payments" section and click the Add icon.

Choose Add an external payment (see below), confirm the amount and add a few notes for your reference.

2. Add a New Payment Card

On the customer record in Stripe, scroll to the Payments section and add a new Payment Card.

Once the Payment Method has been updated, you must resolve the failed invoice by doing a "Charge Customer" with the new payment method.

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